In this new era of banking, banks need to start rethinking the way they handle their customers. In the past, most banks just looked at how many new customers they acquired each month or how many new checking or CD accounts were opened. But today, banks have to think about cross-selling or up-selling their current customers to additional products or services. The more products … [Read more...]
Why are Bankers So Afraid of Phones?
I have owned a business for over 25 years and I have never, never had a banker call and ask me for my business. I did have a very large bank (SunTrust) send me an expensive pen in a nice wooden case, but no one ever bothered to call me. I’m sure their marketing department spent months and thousands of dollars trying to acquire more business customers, but somehow they forgot … [Read more...]