As we say in the south, either fish or cut bait. When it comes to mobile banking, banks had better get on board or start looking for a closed sign. In the last couple of months, I spoke at the Nebraska Bankers Association Marketing Conference and at the Wolters Kluwer Financial Services Users Summit. I was shocked at the number of banks that said, “We’ll never offer … [Read more...]
Social media and your bank – what your customers are saying about you and what you can do about it.
Several years ago, a friend of mine had her satellite radio stolen from her car as it sat in her driveway. She promptly called and reported it stolen, requesting that service to the radio be cancelled immediately. Instead – despite multiple calls, complaints and tears – the company charged her monthly for a radio that she no longer even owned for the next three … [Read more...]
Got Blogger’s Block? 20 Hot Topics to get you started….
We had such a good response to my last article regarding blogs that I decided to spend a little more time on it. One of the hardest things about writing a blog is coming up with ideas on what to write about. Here are 20 hot blog topics to help fight blogger’s block and get your financial institution started. Getting started is always the hardest part – hopefully this will … [Read more...]
A Bank Blog on Bank Blogs
I’m sure half of you reading this blog are sitting there thinking, “What in the world does a bank need with a blog?” The other half is probably thinking, “What in the world is a blog?” Webster describes a “blog” as a website that contains an online personal journal with reflections, comments, and often hyperlinks provided by the writer. That’s exactly what … [Read more...]
Sticks and bricks or in the clouds?
Everywhere you look, the internet is changing the way businesses do business. The record stores have long since closed their doors; most movie rental stores, like Blockbuster, have gone or are going out of business; and now book stores like Borders are taking a major hit. At first glance, it might seem that people are no longer listening to music, renting movies, or … [Read more...]